Memento I Support
Write to us at soporte@mementoi.app with whatever you need: a question, a bug, an idea or a request about your data. If it's a bug, tell us your iPhone model, your iOS version and the app's version (Settings, at the bottom).
We review content reports within 24 hours and reply to requests about your data within 30 days at most.
Frequently asked questions
Do I need an account?
No. Habits, gym, nutrition, reading, money and Memento work without an account and offline, and what you log stays on your iPhone. The account, with Sign in with Apple, is only needed for friends, groups, chats and the encrypted backup.
How much does it cost?
Nothing. The app is free, with no in-app purchases and no ads. The AI coach, if you use it, works with your own key from an AI provider, which charges you for usage at its own rates.
How do I delete my account?
In the app: Friends, Your account, Delete account. Everything on the server is deleted, including your encrypted backup, and Sign in with Apple access is revoked.
How do I delete the data on my iPhone?
Settings, Data, Delete all data. It's also deleted when you delete the app.
How do I report or block someone?
Long-press a message or use the "…" menu on a story, post, check-in, profile or group. From there you can report or block. You can see who you've blocked in Settings, Blocked users.
How does the gym check-in work?
In Gym, choose your gym ("Choose my gym") and, when you're there, check in: a photo from both cameras. The iPhone checks that you're at your gym and your location never leaves it. It needs precise location turned on for the app.
What does the app do with Apple Health?
It only reads, and only if you allow it in Settings, Apple Health: steps, activity, sleep, HRV, resting heart rate, weight and meals from other apps. It never writes to Health or uses that data for advertising.
How do I connect the AI coach?
In Settings, AI coach, choose the provider and paste your key. Before the first question, the app tells you what data is sent and to which company, and asks for your permission.
Where is the user guide?
In Settings, Help, View the user guide.